Platform Freaks LLC, based in San Fernando City, PH, specializes in optimizing eCommerce customer support. Through our detailed ticket management platform audits, we identify areas for improvement and tailor solutions to fit your unique workflow. Our mission is to enhance your customer service operations by reducing repetitive tasks with automation and smart process improvements. Let us help you create a seamless support experience that elevates your brand.
Aristotle is an expert and professional in every sense of the word. We found him at a crucial point in scaling our business, and his Gorgias audit completely transformed our backend operations. He went above and beyond, individually analysing a plethora of tickets - the granular detail and insight granted into the business is literally priceless. Beyond just technical expertise, he took the time to understand our unique challenges and implement practical solutions. If you're reading this and dealing with customer service headaches, just book him. My only regret is not finding him months ago!
Aristotle's expertise across the Gorgias platform and his audit was worth it's weight in gold. He successfully analysed and catgeorised our biggest pain points. And then implemented a wide series of rules and automations to minimise our customer service by over 50% whilst keeping the personal feel and attention to detail with customers that we highly value. Recommend!!!
Aristotle Aaron is the only person you need for any kind of help desk task. He is an expert and 100% a pro in every sense of the word. We have a niche communicate security product that works on over 4 billion devices. He helped automate our single largest questions. Our sales are much higher now that customer are confident of their selection at purchase. Aristotle is a leader in this field.
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