Everything is scoped upfront. You know what you're paying and what you're getting before we start.
Every agent comes fully trained on Gorgias and Shopify, managed by us. You don't manage them. We do.
Best for startup e-commerce brands with low ticket volume that don't need a full-time agent yet.
Prerequisite: Must purchase an Audit + Optimization package ($1,350 direct / $1,500 Upwork) before starting.
Start with an AuditBest for brands with steady ticket volume that need consistent, dedicated coverage with no long-term commitment.
Best for brands ready to fully hand off customer support and commit to a partner.
This covers agent recruitment, screening, Gorgias + Shopify training specific to your brand, SOP creation, and setup before your agent handles a single ticket. Your agent is ready to go on day one.
Billing: Bi-weekly, based on tracked hours via Hubstaff. Transparent and predictable.
One-time projects with fixed pricing and fast turnaround. Book direct and save 10% vs. Upwork.
| Package | Direct Price | Upwork Price | Turnaround |
|---|---|---|---|
| Audit & Action Plan | $675 | $750 | 5-7 days |
| Audit + Optimization | $1,350 | $1,500 | 7-10 days |
| Buildout & Migration | $2,250 | $2,500 | 10-14 days |
| AI Agent Setup | From $1,350 | From $1,500 | 7-10 days |
Typically 5-7 business days from kickoff. We don't rush onboarding because cutting corners shows up in ticket quality.
Lite gives you a shared agent on a fixed daily schedule. It's built for brands with low volume. Month-to-Month and 6-Month give you a dedicated agent who only works on your brand, with deeper QA and full SOP buildout.
Your Gorgias setup needs to be clean before a shared agent can work efficiently across brands. The audit ensures your tags, workflows, and macros are organized so your agent can focus on tickets, not cleanup.
No problem. Each agent gets the same onboarding process. Volume discounts available for 3+ agents.
We specialize in Gorgias + Shopify, but we also work with Zendesk. If you're on a different platform, reach out and we'll let you know.
Sign up for Gorgias through our partner link and book any managed agent tier. We'll waive the $500 onboarding fee entirely. You get set up on the best helpdesk for e-commerce, and your agent setup costs you nothing.
We handle replacement, retraining, and transition. That's part of what "managed" means.
Yes. Lite clients start with a paid audit before their agent begins. Month-to-Month and 6-Month Agreement clients get the audit bundled in, with no separate charge. Or you can book just the audit as a standalone project.
Lite and Month-to-Month have no long-term contracts. The 6-Month Agreement is a 6-month commitment at a reduced rate. All tiers bill bi-weekly based on tracked hours.
Yes. When your volume outgrows 2 hrs/day, we transition you to a dedicated agent. Your onboarding fee carries over, and if you go 6-Month, the audit credit applies too.
Tell us about your brand. We'll scope the right plan for you.
Get Started