Fix your Gorgias setup, hand off your support, or both.
Whether your Gorgias account needs a cleanup, a full rebuild, or AI automation, we handle it. Every project is scoped and priced upfront. No retainers, no guesswork.
Best for: brands that want expert direction before committing to implementation.
Full review of your current Gorgias setup: tags, macros, rules, views, workflow structure, repetitive ticket drivers, and missed automation opportunities. You get a prioritized action plan with quick wins vs. larger fixes and a clear implementation roadmap.
Includes a Loom walkthrough or written summary. Does not include implementation inside Gorgias.
Book an AuditBest for: brands already on Gorgias that need cleanup and hands-on improvements.
Everything in the Audit, plus we go in and fix it. Full cleanup of tags, macros, rules, and views. Workflow improvements based on your top ticket drivers. Routing and organization improvements. Light QA and handoff notes.
You get an optimized setup, improved workflows, and a summary of every change we made and why.
Get OptimizedBest for: brands setting up Gorgias for the first time or rebuilding from scratch.
Full discovery, Gorgias structure setup or rebuild, channel and integration configuration, tags, ticket fields, macros, rules, views, workflow architecture, routing logic, and handoff documentation. You walk away with a fully configured Gorgias environment and proper support infrastructure.
Standard migrations included. Complex migrations may require a custom proposal.
Start Your BuildoutBest for: brands that want to automate repetitive support questions with Gorgias AI.
AI Agent setup and configuration inside Gorgias. Guidance creation based on your top ticket drivers, automation logic for common support scenarios, structured responses aligned with your brand tone, fallback and escalation logic, testing, and refinement.
More advanced AI setups may require a custom proposal.
Set Up AITell us what's going on with your setup. We'll recommend the right scope.
Let's TalkWe provide fully trained customer service agents and manage them for you. Training, QA, coaching, reporting, escalations. You get the results without the overhead.
Three tiers to match where you are:
For startup brands with low ticket volume. Requires an Audit + Optimization package first. Includes monthly QA, monthly reporting, and SOPs for your top 10 ticket drivers.
See Full PricingFor brands with steady volume that need consistent coverage. Weekly QA, bi-weekly reports, full SOP buildout, and Gorgias Audit & Optimization included. No long-term commitment.
See Full PricingFor brands ready to fully hand off support. Our lowest hourly rate, priority agent matching, and full Gorgias optimization from day one.
See Full Pricing70+ brands served · "Hire and forget" model
Most clients start with an audit to fix their foundation. Once their systems are clean, they bring on a managed agent and never look back. Lite clients start here by default. Month-to-Month and 6-Month Agreement clients get the audit bundled in, with no separate charge.